In order to bring you the best advice to any concerns may you have, we offer you the following Questions and Answers that will offer solutions to most common questions. However if this information does not offer the clarification you need, contact us and we will respond ASAP to your message.

Where is the store located?

Our shop is located at:

Ignacio L. Vallarta # 245
Col. Emiliano Zapata
Puerto Vallarta, Mexico

How can I pay for my order?
To settle your purchase you can use PayPal, Credit or Debit Cards.

How long does it take to ship my order?
The estimated time to arrive at their destination once payment is made is 5 to 8 business days (is counted only from Monday to Friday), in those localities where deliveries are made only through Mexpost or registered mail, the estimated time is 5 to 15 working days. In either case times reported cover the range and movement of goods.

Why didn't I receive information about my order?
It is very important to verify that the email account you submitted is correct, because otherwise we can not contact you or send you information of your purchases. We also inform you that if your email account has saturated its storage capacity is likely that you can not receive further messages, so it is suggested to free up some space, if you use some type of spam filter, be sure to check your folders to see if our mail has not been diverted to either of them.

Do you ship to PO boxes?
Yes, we have sent in service PO boxes, in this case your order is submitted through MEXPOST.

Can I buy from another country?
We sell and ship to anywhere in the world, if you want to make a purchase and live outside Mexico, contact us so we can give you more information on the prices set for your country.